MOST COMMON ISSUES WITH NOT BEING ABLE TO CONNECT onto

LIVE  VIDEO  TELEHEALTH  INCLUDE:

 

​

 

FROM  YOUR  DESKTOP:

1.)  NOT USING THE CORRECT BROWSER:

a.)  You MUST use the following web-based browsers in order to connect onto

             Live Video Telehealth:

*Google Chrome (recommended)*

Safari

Firefox

b.)  Internet Explorer or Microsoft Edge will not work under any circumstances,

              for example:

 

​

 

​

​

2.)  NOT ALLOWING CAMERA AND/OR MICROPHONE IN YOUR WEB BROWSER POP-UP.  

​

3.)  Browser settings will need to be adjusted to ALLOW if the camera or microphone was       not allowed access, for example:

​

 

 

​

 

 

​

 

 

 

FROM  YOUR  CELL PHONE:

 

iPHONE Users MUST USE SAFARI:

    1.)  From your settings menu, go to Safari

    2.)  Scroll down to "SETTINGS FOR WEBSITES"

    3.)  Under Settings for Websites, choose "Camera" and select ALLOW

    4.)  Under Settings for Websites, choose "MICROPHONE" and select ALLOW

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

​